Portal User Guide

Use this guide to create an account, sign in, check request status, upload files, and download a digital license when available.

Quick Navigation

Getting Started A) Create Account or... B) Login
User Homepage Dashboard Open Requests Closed Requests Public License Record Download or Print License Troubleshooting TS-01: Account Not Found TS-02: Email Not Received TS-03: Verification Code Problems TS-04: Temporarily Blocked TS-05: Password Problems TS-06: PDF Download Problems

User Login or Account Creation

Select A) Create Account or B) Login for an existing account or to register for the first time.

Account information must match the Board record. Enter the license or registration number, last 4 digits of SSN or ITIN, and email address carefully.
Login or create new account screen shot.

A) Create Account

Choose this option if:
  • You have a current or previous Maryland Chiropractic license or registration.
  • You have never logged into this portal before. This includes licensees who previously renewed or logged in on any other board websites before May 2026.
  • Enter the license or registration number.
  • Enter the last 4 digits of SSN or ITIN.
  • Enter the email address used for the account.
  • Select the attestation checkbox and complete the security check.
  • Select Next.
If the account cannot be found, check that the browser did not automatically fill the wrong field. Browser autofill can place an email address, name, or saved value into the license number.
Create account window screen shot.

Confirm Account

  • Open the confirmation email sent by the portal.
  • Select the verification link in the email.
  • Create a password when prompted.
  • Return to the login page after the account is confirmed.
Confirm license window screen shot.
Email confirmation window screen shot.
Set password window screen shot.

B) Login

Choose this option if:
  • You have created a login for this website on or after May 2026.
  • Enter the email address and password for the portal account.
  • Select Login.
  • Continue to the email verification code step.
  • After verification, the user homepage will open.
Login window screen shot.

Login Security

  • A verification code is sent to the account email address during login.
  • Enter the code within 10 minutes.
  • Select Verify Code.
  • If the code expires, request a new code and use the most recent email.
Email verification message screen shot.
Enter verification code window screen shot.

User Homepage

The user homepage contains the main portal functions for account records, requests, uploads, public license information, and digital license downloads.

User homepage screen shot.

Dashboard

  • Shows open requests that are still being reviewed or processed.
  • Displays the current status and available actions.
  • Shows closed requests for reference.
  • Provides access to available digital license options.

Open Requests

  • Shows submitted applications, forms, payments, or other requests that are still active.
  • The status explains where the request is in the review process.
  • If action is needed, use the available upload or status link shown with the request.
  • Upload the completed form and any required documents through the request upload link.

Closed Requests

  • Shows requests that have been completed, closed, cancelled, or otherwise finalized.
  • Closed requests remain visible for reference.
  • Select the details link, when available, to view more information.

Public License Record

This section shows the public record for the license or registration.

  • Displays name, status, license number, type, and expiration date.
  • Represents the official public license or registration record.
  • Selecting the license number opens the public verification website.

Download or Print License

  • Select Print License or Check Availability.
  • Review the license information shown on the page.
  • Enter the full name to sign the download attestation.
  • The name must match the license record exactly.
  • Select Download License.
  • A PDF will download or open in the browser. Save or print the PDF for display.
Some browsers may block or delay automatic PDF downloads. If the PDF does not open, use the retry button shown on the license page.

Troubleshooting

Use this section when account creation, login, email verification, password reset, or PDF download does not work as expected. Each issue has a troubleshooting reference number that may be included when contacting Board staff.

TS-01: Account Not Found

This usually means that one or more values entered do not match the information in the Board's licensing record.

  • Make sure you are using the portal for the correct Board.
  • Enter the complete license or registration number, including any letters.
  • Check the license or registration number for extra spaces, missing letters, or incorrect numbers.
  • Use the last four digits of the SSN or ITIN associated with the Board record.
  • Do not enter the last four digits of a phone number, license number, or employer identification number.
  • Check that the browser did not autofill the wrong field.
  • Autofill may place an email address, saved name, password, or saved number into the wrong box.
  • Clear each field and type the information manually if the browser filled it automatically.
  • If the information still does not match, contact Board staff so the licensing record can be reviewed.

TS-02: Confirmation Email or Verification Code Not Received

  • Allow several minutes for the message to arrive before requesting another code.
  • Check the spam, junk, promotions, clutter, or quarantine folder.
  • Search the entire mailbox, not only the inbox.
  • Confirm that the masked email address shown on the portal is an email account you can access.
  • Check that the email address entered during account creation was typed correctly.
  • Email programs may group verification messages into one conversation. Open the entire email conversation and compare the message timestamps.
  • Avoid repeatedly selecting the button to send another code. Repeated requests may activate a temporary security limit.
  • If the email address on the licensing record is no longer available, contact Board staff for assistance.

TS-03: Verification Code Does Not Work

  • Enter only the code from the most recently timestamped email. Make sure the email program is not grouping it with older emails.
  • Requesting a new code makes previously issued codes invalid.
  • Do not use a code from an older email, even if that email appears at the top of the conversation.
  • Verification codes expire 10 minutes after they are issued.
  • Enter the code exactly as shown, without adding spaces before or after it.
  • If the code was copied and pasted, clear the field and type the code manually to make sure no hidden spaces were included.
  • If the code has expired, request one new code and wait for that email before attempting to sign in again.
  • Several failed code attempts may temporarily lock the login. See TS-04 before continuing to retry.

TS-04: Too Many Attempts or Temporarily Blocked

The portal includes security limits for repeated account searches, verification code requests, password attempts, and failed sign-in attempts.

  • Stop attempting to sign in when a temporary block or too-many-attempts message appears.
  • Close any additional portal tabs or browser windows before trying again.
  • Wait a full 60 minutes before making another login attempt.
  • After waiting, return to the login page and begin a new login attempt.
  • Request only one new verification code.
  • Wait for the new email and use only the code from that most recently timestamped message.
  • Continuing to request codes or repeatedly submitting information will not bypass the security restriction.

TS-05: Password Problems

  • Use the password reset option if the password has been forgotten.
  • Create a new password that meets all password rules shown on the page.
  • Check whether Caps Lock is turned on.
  • A browser or password manager may automatically enter an older saved password. Clear the password field and type the current password manually.
  • Copying and pasting a password can add an extra space. Type the password manually if login continues to fail.
  • After resetting the password, use only the newly created password.
  • Several failed password attempts may temporarily lock the login. See TS-04 before continuing to retry.

TS-06: PDF License Does Not Download or Open

  • Use the Download License Again button if it appears.
  • Check the browser's download list or Downloads folder.
  • Check for popup blocker messages or download warnings in the browser.
  • Allow the portal to download files when prompted by the browser.
  • The PDF may have downloaded even if it did not automatically open. Look for the file before selecting the download button again.
  • On mobile devices, check the Files app or the browser's downloads area.
  • If the browser opens a blank page, return to the license page and use the download button again.
  • If the PDF still does not open, try downloading it with another standard browser on a desktop or laptop computer.