Portal User Guide

Use this guide to create an account, sign in, check request status, upload files, and download a digital license when available.

Quick Navigation

Getting Started A) Login or... B) Create Account
Confirm Account Login Security User Homepage Dashboard Open Requests Closed Requests Public License Record Download or Print License Troubleshooting Account Not Found Email Not Received Verification Code Password Problems PDF Download Problems

User Login or Account Creation

Select A) Login for an existing account or B) Create Account to register for the first time.

Account information must match the Board record. Enter the license or registration number, last 4 digits of SSN or ITIN, and email address carefully.
Login or create new account screen shot.

A) Login

  • Enter the email address and password for the portal account.
  • Select Login.
  • Continue to the email verification code step.
  • After verification, the user homepage will open.
Login window screen shot.

B) Create Account

  • Enter the license or registration number.
  • Enter the last 4 digits of SSN or ITIN.
  • Enter the email address used for the account.
  • Select the attestation checkbox and complete the security check.
  • Select Next.
If the account cannot be found, check that the browser did not automatically fill the wrong field. Browser autofill can place an email address, name, or saved value into the license number.
Create account window screen shot.

B) Confirm Account

  • Open the confirmation email sent by the portal.
  • Select the verification link in the email.
  • Create a password when prompted.
  • Return to the login page after the account is confirmed.
Confirm license window screen shot.
Email confirmation window screen shot.
Set password window screen shot.

Login Security

  • A verification code is sent to the account email address during login.
  • Enter the code within 10 minutes.
  • Select Verify Code.
  • If the code expires, request a new code and use the most recent email.
Email verification message screen shot.
Enter verification code window screen shot.

User Homepage

The user homepage contains the main portal functions for account records, requests, uploads, public license information, and digital license downloads.

User homepage screen shot.

Dashboard

  • Shows open requests that are still being reviewed or processed.
  • Displays the current status and available actions.
  • Shows closed requests for reference.
  • Provides access to available digital license options.

Open Requests

  • Shows submitted applications, forms, payments, or other requests that are still active.
  • The status explains where the request is in the review process.
  • If action is needed, use the available upload or status link shown with the request.
  • Upload the completed form and any required documents through the request upload link.

Closed Requests

  • Shows requests that have been completed, closed, cancelled, or otherwise finalized.
  • Closed requests remain visible for reference.
  • Select the details link, when available, to view more information.

Public License Record

This section shows the public record for the license or registration.

  • Displays name, status, license number, type, and expiration date.
  • Represents the official public license or registration record.
  • Selecting the license number opens the public verification website.

Download or Print License

  • Select Print License or Check Availability.
  • Review the license information shown on the page.
  • Enter the full name to sign the download attestation.
  • The name must match the license record exactly.
  • Select Download License.
  • A PDF will download or open in the browser. Save or print the PDF for display.
Some browsers may block or delay automatic PDF downloads. If the PDF does not open, use the retry button shown on the license page.

Troubleshooting

Use this section when login, account creation, email verification, or PDF download does not work as expected.

Account Not Found

This usually means one or more fields do not match the Board record.

  • Check the license or registration number for extra spaces or missing letters.
  • Use the last 4 digits of SSN or ITIN.
  • Check that the browser did not autofill the wrong field. Autofill may place an email address, saved name, or saved number into the wrong box.
  • Clear the field and type the value manually if the browser filled it automatically.

Confirmation Email or Verification Code Not Received

  • Check the spam, junk, promotions, or quarantine folder.
  • Confirm that the email address was entered correctly.
  • Allow a few minutes for the message to arrive.
  • If more than one code email was requested, use the newest email.

Verification Code Does Not Work

  • Enter the code exactly as shown in the email.
  • Use the newest verification code email.
  • Codes expire after 10 minutes.
  • Request a new code if the current code has expired.

Password Problems

  • Use the password reset option if the password is forgotten.
  • Create a new password that meets the password rules shown on the page.
  • Copying and pasting passwords can add extra spaces. Type the password manually if login fails.

PDF License Does Not Download or Open

  • Use the Download License Again button if it appears.
  • Check the browser download folder.
  • Check for popup blocker messages or download warnings in the browser.
  • On mobile devices, check the Files app or browser downloads area.
  • If the browser opens a blank page, return to the license page and use the retry button.